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Settling in
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No customer service available

Just trying to manage my account, I’m out of contract and just want to change my package .. nut no one available to chat. Message or talk to.

very frustrating and as a result now want to cancel my account.. advise please / best way forward

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Community elder
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Re: No customer service available

Hi Jasey,

You could try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. VM aim to respond within 24 hours, but it's very busy at present and so may take a few of days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Forum Team
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Re: No customer service available

Hello Jasey

Thanks for your post 

Sorry though to hear you are thinking of leaving us 

Have you been able to get in touch yet by the text message service 

Gareth_L

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