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No contract recieved

MK6
Joining in

on ‎12-12-2023 19:14

Hi Virgin Media,

I recently ordered a virgin media package and recieved the pre-contract email saying my router and other equipment is going to be delivered. However I have only recieved the pre-contract email and not the actual contract email. I did get an order confirmation with the web number etc, but not a actual email, Now I can not sign into My Virgin due to the fact that I have no area reference and number 

Hoping this could be solved

Thanks

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2 REPLIES 2

Megan_L
Forum Team
Forum Team

on ‎13-12-2023 09:08

Hi MK6, 

Thanks for using the Community Forums to get your Welcome Email sent, I am sorry if this hasn't come through along with the other emails! 😥 I would be more than happy to look into this for you via a PM which I'll send over now.

Speak to you soon! 

Thanks,

Megan_L

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Megan_L
Forum Team
Forum Team

on ‎13-12-2023 13:00

Hi MK6, 

Thanks for chatting with me in our PM's, I am sorry I couldn't locate your services today!

However, I am sure the Sales Team will be able to get this looked into for you in case the order hasn't gone through correctly.

Please let us know how you get on and if you need any further help.

Thanks,

Megan_L

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