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No contract or welcome pack

Hi there, 

I placed a order on the VM website on Sunday afternoon (3.11.2019) and I still haven't received my welcome pack of contract. Can you please tell me what is going on please. 

Thanks 

Tyler cooke

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Re: No contract or welcome pack

Hi Tylercook2114, welcome to the community. 

 

Sorry to hear that yopu have not received this. 

 

Can you confirm if this is regarding Media or Mobile? 

 

Are you still waiting on this? 

 

Please let us know as we may need to look in to this privately. 

 

Kind regards 

Chris. 

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Re: No contract or welcome pack

Hi it's for virgin media it's self and no I still haven't received it pal

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Re: No contract or welcome pack

Hi Tylercook2114 

 

We will send you a private message 

 

Kind regards 

Chris. 

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