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No contract or bill received

Hi,

2 weeks ago I placed and order for Broadband only package and also received a confirmation email, stating the order had been placed.

now, two later, I have still not received a contract or welcome package or bill via email, therefore I cannot create an virgin media account.

My order is meant to arrive today, but I have serious doubts it will since I have not received an further confirmation apart from that first order confirmation.

please help, can I expect it to arrive today or has the order not gone through?

thanks

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Re: No contract or bill received

Hi KonstantiK10

 

Welcome to the Community and thank you for getting in touch. 

 

I am sorry to hear you have not received any confirmation for the install.  We would expect a contract letter to be sent to you within a few days of placing the order. 

 

I will need a few details in order to check on the order status as due to the current circumstances some installs have been placed on hold. 

 

I'll drop you a private message now which will drop in to the purple envelope on the top right of this page. 

 

Speak soon 

 

Nat
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