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jomox
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No contract, no contact, requested to cancel, still getting bills.

Hello,

My contract has run out, and I'm tired of the bills increasing every year and total lack of customer service and care, so I sent a 30 day notification letter that they have to cancel my services, by signed for and recorded delivery (also sent to myself) but I have not received any response, the letter was sent a month ago, instead virgin keep telling me they are adding more channels, are increasing my bill, and now have sent me a late payment charge of £7.50!!! a bill that was originally less than £30 is now upwards of £60!

 

Please can can someone on here help me, as its impossible to get through to virgin on the phone and when I do they flat out refuse to let me leave even with no contract, i will be going legal and public if this is not resolved fast!!!

 

Thanks.

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Zoie_P
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Re: No contract, no contact, requested to cancel, still getting bills.

Hi Jomox,

Thanks for your post. I can see your account is pending disconnection. We cannot process them from here if you would like more info on this or would like me to look into your bills let me know 

Zoie

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jomox
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Re: No contract, no contact, requested to cancel, still getting bills.

Yes please any help would be appreciated.

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