I have been calling Virgin for a month now to transfer my account and try to get connected at my new address. You said the house cannot be connected, despite the fact that the whole rest of the street is connected. Even next door - which is the same building as mine! There is nothing blocking the pavement. We can even see the Virgin CATV metal box in the pavement right outside the new house. So none of it makes sense to us.
We have called 5 times now to try to get a REASON, and to speak to an engineer, to see at least if there is something we can do to fix, but so far no reason nor call back (which was promised). All that happens is a new request is set up.
I am trying everything to stay with Virgin Media - and thought you would be pleased not to lose a customer. I don't want to have to move to a new provider but the move date is tomorrow, so it looks like I will have no choice. Rather than be without internet and unable to work.
Can someone please just tell us why.
