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No confirmation of cancellation

Joining in

After a lot of messing around I decided to cancel my upcoming contract before installation, and so i spent hours on the phone and after multiple hangups by customer service and the pre-installation and delivery team, somebody finally said they would cancel for me and I would receive a cancellation email, which I have not. 

I can see on the my virgin media app that the installation is no longer scheduled, however I am still receiving emails about the upcoming contract. Please could somebody confirm that the contract has been cancelled without me having to ring customer service again.


Forum Team
Forum Team

Hi Dju79,

Thanks for posting and welcome to our community 🙂

You wouldn't receive a confirmation email of the cancellation, however if it shows as cancelled via the app this would be the case.

So I can confirm things with you I've popped you over a private message.