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No confirmation email

Pam1965
Joining in

Just signed up for broadband, I still have not received a confirmation email? However I got a text to keep my installation date for 26/06/23 the text said to go to my virgin media and track my order, however I don't have a confirmation email to know what my account number is to sign in. 

1 REPLY 1

Paul_DN
Forum Team
Forum Team

Hi Pam1965,

Thank you for reaching out to us in our community and a very warm welcome both here and to Virgin Media.

Sorry to hear you have not received any confirmation around your install which was set for tomorrow, so I can help check this for you I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.