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Ruoyi
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No confirmation email

Hello, I have placed the order for broadband twice - one was in July, the other was in the last week and I didn't receive anything except the order summary and pre-contract. I rang VM many times, and I was told that there was no my account and that I needed to wait. I HAVE waited two months! I don't understand it. Is it difficult to activate an account and give me the router? Can someone help me? I will appreciate it.

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VM-Jon
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Re: No confirmation email

Hi @Ruoyi 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


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