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MalcolmSpaven
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No confirmation email - My Virgin Media

I have made numerous attempts to access my account through My Virgin Media. Every time it tells me that I have to reply to a confirmation email to activate my account.  But the confirmation email never arrives.  I have checked spam.  Not there.

Can someone help please?

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Gareth_L
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Re: No confirmation email - My Virgin Media

Hi MalcolmSpaven

Sorry to hear about this 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: No confirmation email - My Virgin Media

Hello MalcolmSpaven

Thanks for those details 

Can you please check your gmail account now , including the junk and spam folders 

If its still not showing, please let me know as it will need to be flagged with our IT Team 

Gareth_L

 

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MalcolmSpaven
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Re: No confirmation email - My Virgin Media

Thanks Gareth. Still nothing there I'm afraid, nor in spam or trash either.

Malcolm

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Gareth_L
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Re: No confirmation email - My Virgin Media

Sorry to hear that 

Can you just try again with a different email address please Malcolm

Gareth_L

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MalcolmSpaven
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Message 6 of 9
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Re: No confirmation email - My Virgin Media

So would that mean setting up a new My Virgin Media account for the same Virgin Media service account? I suspect it won't allow me to do that.

In the meantime when I try to access the account it tells me the username or password are wrong.
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Gareth_L
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Re: No confirmation email - My Virgin Media

I will get this looked at by our IT Team then MalcolmSpaven

Do you receive other emails as well form different sources 

Gareth_L

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MalcolmSpaven
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Re: No confirmation email - My Virgin Media

Yes all other emails received without problems
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Gareth_L
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Message 9 of 9
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Re: No confirmation email - My Virgin Media

Thanks for replying MalcolmSpaven

I will get this reported to our IT Team now and send you a further message once its its fixed 

It normally takes around 5 days 

Gareth_L

 

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