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wesley729
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No collection or delivery updates (Collect+)

My order for upgrade from M100 to M200 does not show up in my account although it has been accepted and stated the installation kit should be available for collection today (8 Dec 2020). No text message has been received so far. Please help.

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Z92
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Re: No collection or delivery updates (Collect+)

What installation kit are you expecting? 

An upgrade from M100 to M200 normally wouldn't replace any equipment. 

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wesley729
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Re: No collection or delivery updates (Collect+)

As I will also have TV in the bundle, I am expecting to collect a TV box.

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newapollo
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Re: No collection or delivery updates (Collect+)

Hi wesley729,

The speed upgrade won't be applied until the new TV box has been delivered, set up and activated.

Dave

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wesley729
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Re: No collection or delivery updates (Collect+)

Finally managed to call the Virgin support team to honour the order and they will deliver the TV box next week. Thanks all.

newapollo
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Re: No collection or delivery updates (Collect+)

Hi again wesley729,

Thanks for the update, good to see your set top box will be on it's way next week.

Stay safe and take care.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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