No acknowledgement of cancellation

[___]

On 23rd October I wrote cancelling my contract with VM (which anyway finishes on 20th November, due to the 18 months duration running out). I sent this via recorded delivery at 15:05 on that date, according to the receipt.

I have not received an acknowledgment. I have not been told where to send VM's hardware when the contract comes to an end, as requested in the letter. I haven't received any indication when they are going to come and repair the holes in the wall that they've created, as requested in the letter.

[Carley_S]

Hi @___ 

Welcome back to the community forums 

Sorry to hear that you're leaving us and haven't had any confirmation of your disconnection. 

We can confirm this for you at our side,  please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.

[___]

Royal Mail tracking is a useful thing. The cancellation letter was received on 25th October.