No account number

[jack_ky]

Hi, I put in an order and got pre contract papers that also had no account number or area reference, can I get some help please?

[jack_ky]

Hi,

I'm facing a similar issue where I haven't got an account number to be able to make an account after placing an order with virgin media for WiFi and stream box. I checked the order documents and the account number was just listed as "-". Is there any help I could get? Thanks

[Daniel_Et]

Hi @jack_ky 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're sorry to hear about the issue you're facing 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[JP92]

Hi, please help I have the same issue. Need to change install date that was given 3 weeks early to date I picked. They are coming on Monday and I only got a message late yesterday. Can’t change online without account number. Thanks

[Chris_W1]

Hi JP92, thanks for the message and welcome to the forums. 

I am sorry to hear that there is an issue with the installation date and will send you a PM so that this can be looked into further. 

Kind regards, Chris.