No account number

[David_Granleese]

Hello I recently signed up for a student deal. I’ve received two emails from you, one being the pre contract documents and the other being the order summary. The section where it says account in the pre contract documents is blank meaning I have no way to sign in to my virgin media and track my order. The router is meant to arrive today but it’s now 6 and I have heard nothing and have no way to contact virgin without my account number even though I have the order reference number. Any help would be appreciated

[VM-Jon]

Hi @David_Granleese 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon