No account number or welcome email. Need to cancel unable to

[Josh111]

Hi, posting on behalf of my elderly grandparents,

They have been miss sold the service by a sales rep and now they cannot cancel the service due to not receiving a email or a letter with an account number on. 

This is not on. Anyway anyone can help.

[Martin_N]

Hi Josh111,

Thank you for your post and welcome to the community. 

I'm sorry to hear about what you have advised. 

We would be happy to look into this for you. 

I will private message you now to confirm the details. 

^Martin