No account number or area reference

[vegandawny]

Hi,

I started a new broadband contract in my name in August, but have still not received and welcome email, account number or area reference.

Any help would be appreciated

Thanks,

Dawny

[Daniel_Et]

Hi @vegandawny 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear you still haven't received this information 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel