No account number or area code

[HarrytheGR]

Hi everyone,

I signed up to virgin media last night and added my address. The address of my place is a range of two numbers e.g 34-36 X Road, London. I was not able to select or insert my specific flat number. After signing the contract I received a confirmation email stating that my broadband kit will be sent to the wrong house number of the two. Can you please send me my account number and area code to change my delivery address as my kit will arrive on Saturday 23/09/2023. I cannot talk with an operator on the phone as I am missing my account number.

Thanks a lot in advance!

Harry

[Arissa_H]

Hi HarrytheGR 👋🏼.

Thank you for posting. Welcoming you with big virtual arms onto the community forum 🤗.

Sorry to see that there has been some confusion with the address ☹.

Have you received an email with the conformation of the contract or any delivery information? As there should be your account number on there.

Let us know, we will do our best to help. 

[HarrytheGR]

Hi Arissa, thanks for your message. I have received 2 pdf documents of the contract but the account number and area code have a - next to them. I can only see the order reference and the contract summary sheet number. Since I don’t have the account number I cannot get through to an operator when calling your contact number. Is there a way to receive these by email? Harry 

[Arissa_H]

Thank you for coming back to me and confirming 😊.

We won't be able to send out your account number by email, but we will see if we can register you an online account.

So I can further investigate, I will need to private message you.

Please watch out for the envelope ✉.

Thank you.