No access to Virgin media services

[emmaslater1982]

All of my neighbours can access Virgin media but we cannot. We have spent the last 5 years calling and messaging Virgin to join and have their services & each time we are promised helped and it never happens, I gave up trying as it made me angry: I would really like someone’s help to find out why the whole street can get the services and we can’t. 

[VM-Jon]

Hi @emmaslater1982 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

Thank you

Jon