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Dainoriuke123
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No Welcome email

Hello. I got the virgin media broadband kit, but I still didn’t got the welcome email, so I can’t register and check

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Dainoriuke123
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Re: No Welcome email

Can someone help me please???

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Dainoriuke123
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Re: No Welcome email

The virgin media is not responding to me. I just wish now to cancel my contract. 

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Dainoriuke123
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Re: No Welcome Email

I have same issues, got Virgin Media kit yesterday, but I can’t register because I didn’t got any emails from virgin

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Dainoriuke123
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Re: No Welcome Email

And I’m trying to contact bu phone and live chat. Nobody helping me. Maybe I just can cancel contract and move to other internet? Because I’m very sad about Virgin medi, not helping at all

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Emma_C
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Re: No Welcome email

Hi Dainoriuke123, 

Thanks for your post and welcome to our community. 

I am really sorry that you've not had your welcome email, I can appreciate you're keen to create an online account.

Have you checked your spam and junk folders to see if it's hiding in there? 

If not then please let us know and we can re send it from here and help set up the account. 

Please keep us posted. 

Emma_C - Forum Team
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Dainoriuke123
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Re: No Welcome email

I checked everything and nothing there

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Emma_C
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Re: No Welcome email

No worries. 

We can look at re sending it for you, I'll just need to pop you a message to grab some details first, keep an eye out for it 🙂

Emma_C - Forum Team
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