on 11-09-2023 14:15
Hello, I placed an order on Friday received order confirmation but nothing after. Delivery of router was supposed to be this morning but nothing arrived. I got no account number or tracking information.
on 11-09-2023 14:19
Hi @Fenrir
Thank you for reaching out to us here, welcome to the community.
I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon
on 11-09-2023 21:14
Hi, my partner and I have the same problem. We have received the contract summary sheet by text but no welcome email. The router was expected to arrive today but no information was given to us. We couldn’t get to the customers service because we don’t have account number. Can you help us out?
on 12-09-2023 01:17
Hi @Elaine1234 ,
I am really sorry to hear of the difficulties you are having, of course I can look into this for you. I will send you a private message for some more details.
Jon
on 12-09-2023 13:36
Hi, I am experiencing the same issue I have not received a welcoming email, only the pre docs. The order was supposed to arrive today but I haven’t received a tracking email.
on 12-09-2023 13:54
Hi @Robinson15
Thank you for reaching out to us here, welcome to the community.
I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon
on 15-09-2023 12:48
Hi,
I am also having the same issue. Router was supposed to arrive yesterday but never did. Got a confirmation of order email but nothing after that. Any help would be appreciated.
Thank you
on 15-09-2023 12:51
Hi @Imckie
Thank you for reaching out to us here, welcome to the community.
I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon