Virgin Media Community

[Hugo-Evans]

Hi,

I haven't received a welcome email which is needed for logging into my account. I have the wifi box already and have set it up. I also have the pre-order email. I cannot the change my wifi settings as I have no account number or area reference. Any help would be greatly appreciated, thanks.

[Martin_N]

Hi Hugo-Evans,

Thank you for your post and welcome to the community. 

I'm very sorry to hear you haven't had your email yet. 

Can you confirm if you have had your first bill yet?

^Martin

[Hugo-Evans]

Hi Martin,

Sorry for the delayed reply. 

I have not received my first bill yet. I ordered the wifi on the 9th of February.

Bets wishes,

Hugo 

[Alex_RM]

Thanks for confirming Hugo 🙂

So I can help I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm