Virgin Media Community

[JHenry98]

I have been waiting on a welcome email, of which I am entitled to receive, for over a week now! I have tried three times to contact customer service and they have done nothing to help. 

If someone could get in contact and please give me my account number and area reference so I can register my account it would be appreciated.

Many thanks,

[Chris_W1]

Hi JHenry98, thanks for the message and welcome to the forums.

I am sorry to hear that you have not received the welcome email. 

I will send you a private message so that this can be looked into further for you. 

Kind regards, Chris 

[Chris_W1]

Hi JHenry98, thanks for the PM and I am glad to see that this is on the way to becoming resolved. 

Please let us know if you require any further assistance. 

Kind regards, Chris.