Virgin Media Community

[Lozzybab]

Hi,

I haven't received my welcome email and I require the account no. and area reference in order to create my virgin media account.

I've been informed on a call that the only way around this is to send a letter which will take days. Is there no way to get the welcome email sent to me so i can continue?

[Christy_D]

Hi there

Thanks for your post.

May I ask when you ordered and if your services have been installed.

Thank you

Christy 

[Lozzybab]

Hi,

I had the engineer this morning and they have got my broadband up an running.
I ordered 17/06/2021 I believe.

Account is open and direct debit has been set up over the phone.

Thanks,

Laurence

[Ayisha_B]

Hi @Lozzybab,

Welcome to our Community Forums and thanks for posting.

It's great to have you on board 🙂 

I will pop you a PM now so I can grab some details from you and take it from there.

Cheers

[Ayisha_B]

Glad you received your welcome pack @Lozzybab and that you've now accessed your account 🙂

Feel free to reach out on the Forums should you have any other issues. 

Enjoy the rest of your weekend!

[Ricky994]

When do i receive my welcome email so I can sign up to Virgin media

[Christy_D]

Hi @Ricky994 

Have you received your quickstart kit already?

Thanks,

Christy

[Ricky994]

No it come this Saturday because it was only ordered yesterday 

[Christy_D]

I'll pop over a private message to take some details and check to see if the welcome email has been generated.

Thanks,

Christy

[Ricky994]

Ok