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Lozzybab
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No Welcome Email

Hi,

I haven't received my welcome email and I require the account no. and area reference in order to create my virgin media account.

I've been informed on a call that the only way around this is to send a letter which will take days. Is there no way to get the welcome email sent to me so i can continue?

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Christy_D
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Message 2 of 16
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Re: No Welcome Email

Hi there

Thanks for your post.

May I ask when you ordered and if your services have been installed.

Thank you

Christy 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Lozzybab
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Message 3 of 16
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Re: No Welcome Email

Hi,

I had the engineer this morning and they have got my broadband up an running.
I ordered 17/06/2021 I believe.

Account is open and direct debit has been set up over the phone.

Thanks,

Laurence

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Ayisha_B
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Message 4 of 16
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Re: No Welcome Email

Hi @Lozzybab,

 

Welcome to our Community Forums and thanks for posting.

 

It's great to have you on board 🙂 

 

I will pop you a PM now so I can grab some details from you and take it from there.

 

Cheers

Ayisha_B
Forum Team



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Ayisha_B
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Message 5 of 16
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Re: No Welcome Email

Glad you received your welcome pack @Lozzybab and that you've now accessed your account 🙂

 

Feel free to reach out on the Forums should you have any other issues. 

 

Enjoy the rest of your weekend!

Ayisha_B
Forum Team



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Ricky994
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Message 6 of 16
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Re: No Welcome Email

When do i receive my welcome email so I can sign up to Virgin media

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Christy_D
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Message 7 of 16
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Re: No Welcome Email

Hi @Ricky994 

Have you received your quickstart kit already?

Thanks,

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Ricky994
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Message 8 of 16
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Re: No Welcome Email

No it come this Saturday because it was only ordered yesterday 

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Christy_D
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Message 9 of 16
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Re: No Welcome Email

I'll pop over a private message to take some details and check to see if the welcome email has been generated.

Thanks,

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Ricky994
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Message 10 of 16
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Re: No Welcome Email

Ok 

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