No Welcome Email - Need Account Number + Area Reference

[CWood97]

Hiya,

We've just had our broadband fitted today, really happy with the service thus far. Only issue is that we didn't receive a welcome email so I have no idea what my account number or area reference is. The only email we've received is the contract summary sheet.

I tried calling a helpline but I'm unable to get through without an account number/area reference.

Could anyone please help? 🙂

[Akua_A · Accepted solution]

Hi @CWood97 

Welcome to our community forums and our services.

Sorry to hear you did not receive your welcome email. We can understand this is not ideal and we want to best help. I have sent you a private message to look into this. Please look out for the purple envelope and provide a response when you can.

Thanks,

[CWood97]

Many thanks for helping with this and I appreciate the timely responses!

[Akua_A]

I have re-sent this @CWood97 

Please do not hesitate to contact us if you need any further help 🙂 Have a good rest of the week.

Thanks,

[Akua_A]

No problem at all @CWood97 Happy to have been able to help.

Thanks,

[Stephmarshall]

Please can you advise as I also have this issue 

many thanks 

[Chris_W1]

Hi , thanks for the message and welcome to the forums. 

I am sorry to hear that you are having an issue with the account number and will send you a PM so that this can be looked into. 

Kind regards, Chris. 

[Chris_W1]

Hi Stephmarshall, thanks for the message and PM and I am glad to see that this is on the way to becoming resolved. 

Please let us know if you need anything further. 

Kind regards, Chris.

[Chris_W1]

Hi CWood97, thanks for the message. 

I can see that Akua was able to get this sorted for you. 

Please let me know if you need anything further. 

Chris. 

[paularomy]

Hello I have the exact same issue, please can you help and resend all the details? I cannot log into my account or access the link with alleged policy documents. Thanks.