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No Welcome E-mail

Hi, 

I have just acquired a broadband deal and received the full equipment. Yet, as I have not received a Welcome E-mail or a text message to activate my services I have not been able to use these. 

thank you, 

 

Luis

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Re: No Welcome E-mail

Hi LuisCatao,

 

Thank you for your post. I'm sorry to hear this. 

 

There should be an activation number to call in the booklet with the number.

 

^Martin

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Re: No Welcome E-mail

Hi again,

 

I know, I saw the number. My problem, however, is that I don't have an account number and therefore I cannot proceed with the call. My account is not activated precisely because I did not get the number.

 

thanks,

 

Luis

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Re: No Welcome E-mail

No worries Luis,

 

I'll send you a quick PM now so I can assist you further.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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