No Sky & BT Sports package pause credit for this month
2 weeks ago
My bill was generated on 16th April. A couple of days later I applied for a Sky and BT sports package pause and on 24th April I received a successful notification email. As the bill had already been generated for that month it showed that £36.25 credit would come off next month’s bill.
18th May I have the new bill taking off the credit for the previous month but no credit for this month’s pause of the Sky and BT sports package. I thought it comes off automatically but have resubmitted the form and heard nothing back. Please could you advise?