Virgin Media Community

[DollyBlue]

My bill was generated on 16th April.  A couple of days later I applied for a Sky and BT sports package pause and on 24th April I received a successful notification email.   As the bill had already been generated for that month it showed that £36.25 credit would come off next month’s bill.

18th May I have the new bill taking off the credit for the previous month but no credit for this month’s pause of the Sky and BT sports package.   I thought it comes off automatically but have resubmitted the form and heard nothing back.  Please could you advise?

Thank you

[Ernie_C · Accepted solution]

Each credit comes on the same date each month.

[DollyBlue · Accepted solution]

Thank you for your very helpful reply.  Will look out for the credit around the 24th.