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No Internet, No Call Centre, No My Virgin Media

Hi there

 

Currently have lost our internet connection for our Hub 3.0 Broadband package. Currently the machine displays a solid green bar, solid wifi light and flashing green arrows. I have reset this thing multiple times, done a 60 second hold of the reset button and checked all the cables.

 

there are no current cal centres due to the outbreak and when I attempt to register for My Virgin Media I get an error page 'Oops XXX'

 

Cannot really figure out what I can do in this scenario so advice would be appreciated

 

Thanks

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Re: No Internet, No Call Centre, No My Virgin Media

In my experience the Oops page is usually a temporary glitch and when I get it a reload of the page often fixes it.

If you can't get through on the phone then you can send a text to 07533 051809 describing the issue and you should get a response.

______________________
Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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