I tried to upgrade my account via app on Tuesday 12 Jan - however, I received an email asking me to contact Virgin on 0800 for additional info. Rang and spoke with a chap who offered me an alternative package which was better, increased broadband speed and better TV package.
He said an email would be sent, however, to date nothing has been received and nothing is in my Junk folder.
How long do confirmation emails take to arrive and when will the upgrade take effect?
Thank you for reaching out to us in our community and welcome, I am sorry to hear you haven't received a confirmation email when you upgraded.
Have you received a confirmation since your last post, If not I will be more than happy to look into this for you, so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.