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No Account Number

Joining in

I haven't received a welcome email or letter with my account number and no Bill.

I rang and was promised an account number would be sent but no such luck.

It takes hours on the phone to make no progress there must be a better way?


Forum Team
Forum Team

Hi Peter76,

Thank you for your post and welcome to the community. 

I'm very sorry to hear you haven't had your account number.

To confirm, have you been able to check your emails for your contract? 

It could be in your spam inbox.




I can't find it in my Spam but I did get other emails from virgin. What address does it come from


Thank you for reaching out it will have your contract information on it if you can't see it don't worry I will send you a PM and we can get this resent out.

Please look out for my PM.. Cheers 

Matt - Forum Team

New around here?