No Accessories (Remote, PSU Brick, RF Adaptor Cable) were supplied with my 2nd Tivo Box on 29-8-23

[Phil_Des_B]

As i had not yet decided where i would locate the 2nd Tivo Box supplied as part of my upgrade package (on 17-8-23) i agreed with Installation Engine that i would connect-up the new Tivo Box myself. The Engineer (Great Guy) agreed and left me the 2nd Tivo Box and dutifully scanned it's MAC number label to correctly register it to my address.

It was only later when i thought more about it's location did i realise that i was missing the 'Accessories' namely it's remote control, RF Input adaptor Cable and it's PSU Supply Brick. My current 2-Way 'Splitter' would also need to be replaced with a '3-Way' splitter device to be able to wire-up the second TiVo box.

How do i best contact Virgin to acquire the accessories (just dial 150?) or is there a number to speak directly to the installation team?

Any useful advice would be appreciated 🙂 

[Nathan_B]

Hi there @Phil_Des_B  👋 Welcome to the forum and thanks for your post 😊

Sorry to see that there are missing accessories for this box, we'll certainly be happy to help arrange for these to be sent.

I'll send you a PM to confirm your details so this can be done.

Regards

Nathan

[Nathan_B]

Thanks for chatting with me via PM @Phil_Des_B 😊 I'm glad I've been able to help arrange for these missing accessories.

Please let me know if there's any further issues with these, we're always happy to assist.

Regards

Nathan

[Phil_Des_B]

Thank You 🙂

[Nathan_B]

You're very welcome 😊

Regards

Nathan