Used Virgin’s customer service text service and was promised by Renita 28/10/2020 voucher will be with me within 72 hours didn’t happen . Then texted by Virgin’s Kuttana 3/11/2020 will get voucher by end of day didn’t happen. Then texted by Virgin’s Meena 6/11/2020 will get voucher within 5 days after complaint being escalated apparently ,still nothing . Texted by Virgin’s Kathick 15/11/2020 won’t get voucher for 90 days I asked Kathick to look at what the other Virgin staff had told me , she couldn’t or wouldn’t help . Looking on this community you should get voucher within 28 days as Renita told me .I’ve spent 2.5 hours on this and still no voucher and unfortunately I can’t believe anything Virgin staff tell me .can anyone from Virgin sort this out ?
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