Virgin Media Community

[robertt5]

Hi,

I have registered for these forums in the hope that someone from Virgin Media Support can help with a Contract that I have taken out as I am rapidly starting to lose the will to live!

I can give details in private but basically I had a contract for broadband Volt 1Gb for £45.00 a month. I decided to try Stream and this was added to my package, but when I tied to cancel the Stream within the 14 day cooling off period (I overlooked the fact I couldn't record) I was told this wasn't possible and I had to create a new contract at £59 / month.

Obviously I wasn't happy at this and decided to cancel everything (including the Volt 1Gb). The advisor then went away and said that he would apply a rolling credit for £14 / month taking this back down to the £45 /month I was paying before so I accepted the offer.

However, when I was emailed my new contract the stated monthly service charge is £59 and there is no mention of the £14 rolling credit.

Is this correct? Can someone from Virgin media please advise what is going on?

Thanks

Robert

[Adri_G]

Hey robertt5, thanks for reaching out on our help forums and a warm welcome to our community.

Glad to see you've made your first post, also happy to assist with any issues or errors that came up following this new contract deal you've taken.

We're sorry to hear of this experience, in order to enable us to check further for the contract details and what's been advised before, I will send you a private message here shortly.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.