I have registered for these forums in the hope that someone from Virgin Media Support can help with a Contract that I have taken out as I am rapidly starting to lose the will to live!
I can give details in private but basically I had a contract for broadband Volt 1Gb for £45.00 a month. I decided to try Stream and this was added to my package, but when I tied to cancel the Stream within the 14 day cooling off period (I overlooked the fact I couldn't record) I was told this wasn't possible and I had to create a new contract at £59 / month.
Obviously I wasn't happy at this and decided to cancel everything (including the Volt 1Gb). The advisor then went away and said that he would apply a rolling credit for £14 / month taking this back down to the £45 /month I was paying before so I accepted the offer.
However, when I was emailed my new contract the stated monthly service charge is £59 and there is no mention of the £14 rolling credit.
Is this correct? Can someone from Virgin media please advise what is going on?