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New virgin account number - want to use same email address

I signed up to Virgin 6 months ago and registered online with my primary email address.  I'm moving house which is also serviced by Virgin.  I've set up services with my new address, however Virgin have provided a new account number.

I want to register online using my existing primary email address.  However this doesn't seem to be possible.  My associated email address can't be switched over from old account number to new?

What if I don't have another email address?

Thanks.

Paul

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Re: New virgin account number - want to use same email address

Is the email address a virgin supplied address (ends in @virginmedia.com)?  Ask about Move & Transfer.


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Re: New virgin account number - want to use same email address

No, it’s my primary personal email address.

Thanks.

Paul

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Re: New virgin account number - want to use same email address

No worries Gards1874,

 

I'll send you a PM as we'll be discussing account specific information

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: New virgin account number - want to use same email address

I have the same problem.  I have moved house and I can't use my email address to set up my Virgin account with a new account number as my email still exists in my old closed account.  How do I solve this? Thanks

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Re: New virgin account number - want to use same email address

Hi jans13, thanks for getting in touch.

 

I can help with this - I'll just need to confirm a few details with you via PM. Look out for the purple envelope & please get back to me when you can.

 

Tom

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