Hello machiberg
Thanks for your post
Sorry to read about the issues with your TiVo box and not being able to upgrade this to a V6 box
I have had a look and can see one of the boxes are showing offline.
Right now we are not able to replace faulty boxes with a V6, it's a like for like swap
I can arrange for an engineer to attend if you wish
Just let me know
Gareth_L