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New (returning) Customer Unable to register for Virgin Media Account

Hopefully someone can help me in the direction of being able to sign back up as i keep getting errors

I returned to VM from Sky last Friday and all fitted and working fine.

I enter all my details and then get

EMail.jpg

I assume this is because i was a previous customer.

so i register with a alternative email and i get to this screen

Email1.jpg

i click continue

only to get this

email2.jpg

I have rang 2 times and been told the applications are down and to ring back. losing the will to live.

HELP

 

Also need to get my Home Phone number transferred to VM from Sky

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Re: New (returning) Customer Unable to register for Virgin Media Account

Good Morning @wigelz 

 

Thank you for reaching out. 

 

I can get this sorted for you no problem.  I am going to need to pass data protection on both your new and old account. 

 

I am going to follow up this post with a PM so that I can get this information from you. 

 

Kind Regards 

Zak_M 

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Message 3 of 8
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Re: New (returning) Customer Unable to register for Virgin Media Account

4 Phone calls sorted this. ended up having to use yet another new email address. pretty poor that you cant use my own one.

 

cheers for the reply call anyway

 

 

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Re: New (returning) Customer Unable to register for Virgin Media Account

I'm glad to hear this has been resolved for you. 

 

^Martin

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Re: New (returning) Customer Unable to register for Virgin Media Account

Now i have this page and cant get any accoutn information

 

This part of our site is changing
Please update your profile

We want to make your life with Virgin Media a little bit easier. We're upgrading things and you can now choose any email address you like as your My Virgin Media username.

It won't take long. Just update your details below.

 

When i select the email address i made to make the account i just the below message

We're sorry this isn't the page you wanted.

This part of the site isn't working at the moment, but it'll be up and running again soon.

Other parts of the site might be working as normal, so try using the links below to help you find what you want.

 

 

This is so bad its unbelivable.. cant watch anything other than on my tv,.

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Re: New (returning) Customer Unable to register for Virgin Media Account

Cant even check the service status as i get the update details page.

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Re: New (returning) Customer Unable to register for Virgin Media Account

Just to confirm is this when you attempt to sign into the account? Also have you been able to try this on another web browser? 

 

^Martin

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Re: New (returning) Customer Unable to register for Virgin Media Account

This is immediatly on signing in on the virgin website.

I have tried 3 seperate browsers and the same issues. Firefo,Edge and Chrome

 

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