New package

[stephenburton24]

My package comes up for renewal in April do I have to wait  while April to sort out or would it benefit me to sort out now

[japitts · Accepted solution]

Ordinarily you'd be best waiting until you're <30 days from the end of your minimum term - that's when you're in a position to give cancellation notice should you find an alternative supplier that better suits your requirements and/or VM won't offer a price you're happy with.

With the annual price increase notifications being sent out soon, those also give you an option to cancel all your services. So wait for your price-rise letter to land, then do some shopping around.

Then follow all the usual advice about trying to negotiate a new package.

[Molly_T]

Hi Stephenburton24 👋 Welcome back to the community! Thank you for posting. 

You can start a new contract at any time you wish by getting in touch with us to discuss a new deal. Sadly we don't support with package changes via the forum. However, you can get in touch with us to discuss your options via 📞 0345 454 1111 or 150 from a VM landline. Text us 📲 on +44753 305 1809, and WhatsApp us on +447305 327 112 .

If you need more information about contract terms and Early Disconnection Fees you can see here 👉 virg.in/EDF and here 👉 https://virg.in/legals. 

Let us know if there is anything else we can help with! All the best 🌞