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New package and contract that I never requested

Hi,

Got an email today thanking me for the changes I made to my Virgin package, despite never having contacted Virgin by phone, email or logging into my account.

Not really very happy as it suggested I am now tied into a new 18-month contract.  All looks genuine and come from the right email address.

Before I call and have to endure the call centre queue of 'you call is important to us, wait another 30 minutes' I just wondered if anyone else has had this and if there a reason.

Thanks

Lee

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Re: New package and contract that I never requested

Thanks for the post Leew1.

 

Can we please confirm if you've been able to contact the team regarding this since your post? 

 

If within the 14 day cooling off period this can be changed or cancelled for you.

 

Thanks, Emily.

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Re: New package and contract that I never requested

Thanks, Emily, I eventually got through on the phone.  Was apparently a mistake and should not have been changed.

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Re: New package and contract that I never requested

Sorry to hear of this, was it rectified for you over the phone? 

 

Thanks, Emily.

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