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New order not showing after 216hrs

I recently upgraded my package on the 26th July and was told it would be 24/48 hours before it is applied and on my account. It has now been 216 hours and still nothing, can someone please advise? Thanks.

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Re: New order not showing after 216hrs

Hi cool_dood01

 

Thanks for posting. Sorry to hear of the package issues. I've not been able to locate your account via the information you've provided the forum team, have you got this sorted since posting? Let me know if you need further assistance as I'll be happy to help where I can.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: New order not showing after 216hrs

Hi John,

I have updated my profile so hopefully, this will help.

I have just checked and I am still not seeing my new package so if you could assist me that would be great!

 

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Re: New order not showing after 216hrs

Thanks for coming back to me. Will drop you a PM now 🙂

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"