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New order different to what i am being billed for, can someone please help?

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Hi.  I ordered online and finally had my virgin media installed.  Im checking the first bill and there is  £75 bill credit missing from the paperwork , and also    installation charge has been  added on when it said it was free. Would the  credit  be added later on and installation charge removed or would i need to chase that up? 


Also the installation was 2 weeks late due to virgin media contractors connecting cables  the wrong side of the street, so they had to redig and connect cables right way.  I briefly spoke to vm and they said they have rejected the automatic compensation. 


Many thanks in advance 



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I have an inkling feeling that user @goslow is about to give you very valuable information.