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greenjacket1985
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New online account after moving home

Hi there, 

I have now moved home and after a year my contract is up for renewal, however, I cannot register on to a new online account with my new account number and area number as my email address is still associated to my old account number and area code (which I have had closed). I'm a bit stuck really. Can you please help me?

Thanks & kind regards

Andrew

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MissPasko
Knows their stuff
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Re: New online account after moving home

(I believe) You need the Forum Team to look into this and see if a Move and Transfer is still an option - it should have been offered when you moved, obviously.  If not available, they'll be able to get you sorted with access to a new address/account.

They can take a few days to work through to this post depending on their workload.  They'll get your personal details via private message.


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Forum Team (Retired) Tom_S
Forum Team (Retired)
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Re: New online account after moving home

Hi greenjacket1985, welcome to our community forums.

 

To be able to discuss this further I'm going to need to confirm some details with you. I'm going to drop you a PM to do this.

You can view your PMs through the envelope near the top right of the page.

 

Thanks,

Tom_S

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