Hi there I had broadband installed yesterday and my contract emailed over and it is not correct. The sales engineer I had rang who was very helpful at the time agreed a further discount. Conveniently the sales engineer who said "call me anytime" is not answering his phone or responding to voice mails or texts. If I eventually get through to somebody on the phone or livechat (not having any luck so far) will this get resolved? Its left a disappointing first experience with VM.
Hi no its still not correct. It seems the first month payment is now correct as it is showing a credit but second month payment isn't so the first overall bill is incorrect. I am starting to worry I will have this issue every month.
So I have experienced the worst of customer services in my first week and still nowhere forward. I eventually got hold of customer services after online chat disconnected...CS told me to ring Retentions. Retentions told me to ring billing. Billing told me to ring CS. Eventually I spoke to someone who could action this except the advisor said the reoccurring discount would be added after the call. Three days later my bill has not been updated online. Where I go from here VM as i've spent my first week making countless calls....?