I contacted retentions yesterday because my discounts were ending and the price increase was also about to hit, all at once and I have also just lost my job because of covid. I have been with VM since before it was VM, the NTL & Telewest days. I explained all this and asked what deal could they do for me. Dissapointed to be told there were no deals to offer. I told them again that I would have to leave VM or loose services. She told me that I would have to drop levels in services to get a cheaper price. So, she said drop from full tv to lowest (Mixit), drop broadband from 300 to 100, oh I can keep phone on the talk more anytime, this would take my bill down to £60 pm on another 18 month contract. I asked what it would be if I remove the tv altogether, Mixit tv is not worth it. She said the package would be £59 - a saving of a whopping £1 !!
Is this £60 a good deal ?
The increase charges will hit next week so I have had to decide quickly. I said go ahead with the £60 deal on another 18 month contract - HOWEVER - am I correct in thinking that I get a 14 day cooling off period - so can I leave or remove the mixit tv during this time?? or am I now stuck for 18 months?
I would be interested to hear what you have in your packages and costs.
tia