we have opened a new customer account with Virgin Media for £27 a month plus the welcome offer was £50 in credit.
For the first month I hve been charged £39 and then a normal £27.
Also never received the £50 credit as you promised.
can someone please help me and explain why have been charge £39 (I know always its a bit of mixed up with the first bill but wanna make sure I haven’t been charged more)
and if someone can help me get my £50 credit would be great.
I can explain what has happened to your billing and your discount but cannot do this in the open forum as I need you to first pass account security before we can discuss this further.
I will drop a private message over in a moment to explain this in full after account security has been passed.
4 weeks ago
Thanks to Steven_L my issue is now sorted.
much easier on here to get help then anywhere else
3 weeks ago
Thanks for your reply and update, Alexutz1991, Glad to hear you issue has been sorted,