New customer and old account

[melaniebr]

Hi, I moved home a few years ago and stopped my virgin media internet subscription. Now I am moving again and re subscribed to Virgin Media internet broadband. 

My virgin media app is accessed through my primary email but it is still linked to the old account which is now inactive. There appears to be no way to de-linking the old account number and linking the new account number to my virgin media app.

Virgin do have my current email on the new account as I get emails from them but cannot get online to view my account. Will be grateful if old account can be de-linked and new account linked to my login. 

Thanks,

[MOD EDIT: Subject title changed for clarity]

[melaniebr]

Can someone check that my move was registered if I was lied to on the address move confirmation? Will it be a new subscription? He said I could keep my box and everything will be live the 1st of April. 

[Akua_A]

Hi @melaniebr 

I have sent you a private message regarding this. Please look out for the purple envelope and provide a response when you can.

Thanks,