Virgin Media Community

[Rc93]

I changed address in January and it seems virgin have started a whole new contract dispite telling me it was only an address change and nothing more, are there any ways to sort this as on the phone they say they will fix it but never do.

Its absolutely shocking, they clearly know they have did wrong but just want to milk more money from customers. 

[David_Bn]

Thanks for your post on our Community Forums @Rc93, and a very warm welcome to you!

Sorry to hear of the new contract being issued to you unexpectedly.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn

[David_Bn · Accepted solution]

Thanks for working with me over our private messaging function @Rc93.

I'm pleased that we were able to get this resolved for you, and if there's anything further required to amend any other issues, feel free to come back to our Forums.

All the best,

David_Bn  👍