New contract not in system

[hubertlas]

I've upgraded my contract online. With new broadband speed and adding television. Received confirmation email. Received pre contract documents. But when phone to customer service they can't see it on system and didn't want to do anything with that. Just keep offering me new deal which is more expensive what I order online and I got on my contract documents. Can anyone help with that please?

[Nathan_B]

Hi there @hubertlas, welcome to our forum and thanks for your post.

I'm sorry to see that you have been having issues with your contract being added. I can see that you have spoken with the team since posting this, were they able to help you with this? If you need any further help with this, please let us know.

Regards

Nathan