Monday 11/1 I cancelled my contract due to unacceptable price increase caused by loss of loyalty discount.
Tuesday 12/1 I was called by "Pete @ Virgin Media" via his mobile phone (number available). We quickly agreed an acceptable price for a new contract with no changes to TV, broadband or Telephone packages. We also agreed that he would organise an engineer visit to sort out our broadband performance issues.
Sunday 17/1 I received via email a new contract with the wrong price and changes to my phone package. No sign of an engineer appointment.
I have texted "Pete" on 17/1 requesting a callback, no response. I have called "Pete" today (18/1) but call goes to Giff Gaff answering system. No response.
Can someone @ VM customer services please contact me to help me sort this out, the thought of starting again on the 150 number is horrifying!!
Hi Martin, Thanks for your response but surely there is some way you guys can:- (1) verify if this "Pete" guy who called me is still a VM employee and is just choosing to ignore me and (2) get someone from the retentions/cancellation team to contact me direct. Calling your 0345 and 150 numbers is hell, even during lockdown I have better things to do 🙂