Virgin Media Community

[nambutler]

Why have I incurred almost an 8% increase in my bill when I only took out a new contract in Nov 2020? I think this is a sharp business practice and not fair or reasonable. Can someone please explain why such a high increase given the service provided is poor

[Gareth_L]

Hello nambutler 

Thanks for your post 

As an example 

Any discount that you’ve been offered for the 12/18 months will still be honoured – so if you accepted a fixed price then you’ll receive that until the end of the discount period.  
If you accepted a £ or % amount off, this will also continue to be honoured but you will see your price increase from the 1st March.

You can get this looked at,Just send us a text, with a description of your problem to 07533 051809 

Gareth_L