Thank you for reply. This was yesterday. The guy cut me off twice (but thankfully called me back)
From 3pm-4.30pm Tushar had asked if I had an 02 mobile phone (which I do on PAYG) so said able to offer me all this discount and extra features (sports, movies, netfkix) for just £5 more than contract just running out. Due to collaboration virgin and 02 Win win I thought?
Then came "there's a problem, cannot apply 2 discounts myself" So said would put me through to supervisor as he needed supervisor to authorise.. another wait. Eventually spoke to Valerie who confirmed the £64 price no worry (swear Valerie was washing dishes or in a restaurant...) said would call me back in 2 hours. Didnt, but changes to tv made. Valerie also cut me off during call and had to ring me back ???
So so time consuming and soul destroying now have a 'fight' on my hands...