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Deanb96
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New contract at existing address

Currently have an active Virgin Media broadband package at my address, however the previous owner of the account no longer lives here and the contract length is coming to an end.

We have a router, and are currently connected, however when trying to order a broadband package in my own name I get the following.
"A Virgin Media account already exists at this address, so we will need to delay sending your kit for 14 days while we close this account. "

We are already connected, have a functional router, and the account is due to be closed on Feb 14th. Would like to avoid any down time, especially a down time of 14 days, as we are currently working from home full time!

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Christy_D
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Re: New contract at existing address

Hi there

Unfortunately we would need to send out new equipment as that modem is linked to their account

I may be able to speed up the process though so I'll pop you a private message to take some details and assist you with this

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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